Feedback & complaints

JFA Purple Orange is part of the Julia Farr group.

At the Julia Farr group, we welcome feedback from people with disability, their families and supporters, and other people with an interest in our work. 

We aim to make it as easy as possible for you to give us feedback because it helps us understand what we are doing well.  

We recognise that feedback can include complaints, and this is equally important because it gives us an opportunity to improve our work. You will not be treated differently or unfairly for making a complaint. 

Ways to provide feedback

There are four ways that you can give us your feedback or make a complaint. 

If you have a complaint about an employee, it is helpful to start by speaking to the person who is directly involved. If you feel uncomfortable speaking to that employee, please select your preferred method of providing feedback below. 

1. Complete the online form that can be found at the bottom of this web page OR
2. Send an email to admin@purpleorange.org.au OR
3. Call (08) 8373 8388 and tell us you want to give feedback or make a complaint OR
4. Download and complete the Complaints and Feedback Form, and return it via post to: JFA Purple Orange, 104 Greenhill Road, Unley, SA 5061 OR
5. Contact an agency who can help you to make a complaint.

How to make a complaint

1. Provide details of your complaint. If you are making a complaint, please explain the problem and how you think it can be fixed. Include any information that can support your complaint.
2. Resolving your complaint. When we receive your complaint, it will be referred to the appropriate team and steps will be taken to resolve it as quickly as possible. We will keep the matter private. You will be informed of the steps that JFA Purple Orange are taking to resolve the complaint within five working days.
3. Things you should know:
   • We will keep your complaint private. We will only tell those people that need to know so that the problem can be fixed.
   • You can use a support person or interpreter to help you make a complaint.
   • If you are not happy with how we fixed the problem, the matter may be passed on to the Chief Executive Officer to review and provide a response.

For further information you can download a copy of our Complaints Policy and Complaints and Feedback Form below.

• Complaints Policy (Accessible PDF)
• Complaints and Feedback Form (PDF)

Agencies who can help you make a complaint