Information Kit for NDIS Stakeholders

There is a downloadable Information Kit for NDIS stakeholders at the bottom of this page. This kit provides information to key stakeholders about the new Commonwealth government agency called the NDIS Quality and Safeguards Commission (NDIS Commission).

 

The NDIS Commission started in New South Wales and South Australia on 1 July 2018.  By 1 July 2020, the NDIS Commission will be available in all states and territories.

 

In New South Wales and South Australia, this now means:

·         a new NDIS Code of Conduct now applies to NDIS providers and workers

·         registered providers need to meet new NDIS Practice Standards, report certain types of incidents, report restrictive practices, and have a strong complaints system in place

·         participants can contact the NDIS Commission to raise a concern or make a complaint.

This kit is a good overview of the functions of the Quality and Safeguards Commission, how they can help NDIS participants who wish to make a complaint about the services they have received and what this process involves. This kit also provides accessible links to more detailed resources in regards to:

 

1.      Overview of the NDIS Quality and Safeguards Commission

2.      How to make a complaint

3.      Changes for South Australian Providers from July 1^st 2018

4.      The NDIS Code of Conduct

5.      How providers can register with the NDIS Commission

6.      Provider obligations

 

This kit is a useful and up-to-date resource for NDIS participants, providers, disability workers, families and carers.

 

It is important to remember that The NDIS Quality and Safeguards Commission does not handle complaints about the National Disability Insurance Agency (NDIA). If a participant is unhappy with the NDIA and wants to make a complaint, they need to contact the NDIA directly.