Independent Evaluation of of the Service Transformation to Consumer Directed Care project (2012)

Download the full evaluation here.

 

Community Accommodation Respite Agency (Cara) and ACH Group received Home and Community Care (HACC) ‘Innovative Ideas’ Project funding in the HACC Funding Round 26 (2010-2011) to test the transformation of HACC-funded respite packages into individualised funding/consumer directed care funding packages.

The three key goals of the Service Transformation to Consumer Directed Care project are:

1. Engage and empower people with a disability, people who are ageing and their families, to redesign and transform their HACC-funded respite services provided by Cara and ACH Group, to a consumer directed care model;

2. Develop and deliver a change management strategy that supports ongoing and sustained implementation of the consumer directed care model within Cara and ACH Group;

3. Disseminate and share learning, resources and change management strategies across the aged and disability sectors to encourage transformation by other agencies and programs.

Cara and ACH Group approached JFA Purple Orange to assist in the independent evaluation of the Service Transformation to Consumer Directed Care project and we prepared this evaluation report with an understanding of the following:

•  Cara and ACH Group were seeking to transform individual HACC funded respite packages into individualised funding (consumer directed care) packages which are portable and support individuals to have control and choice over how they purchase their support needs;  
• Cara and ACH Group were seeking an independent evaluator to design and deliver a pre and post evaluation with 40 consumers and their families (20 from Cara and 20 from ACH Group), involved in the project, and organisational stakeholders.